Shipping Information and Delivery Times
Shipping
Please Note due to covid and courier delays times delivery times may increase
Orders received BY 12 pm will be dispatched the same day . Orders received AFTER 12 pm will be dispatched the following business day. When possible we will dispatch the same day but this cannot be guaranteed as we have to meet posting and courier time deadlines. Orders received over the wekend and public holidays will be shipped the next business day.
Once the order is dispatched it is the responsiblity of the courier or Australia Post for delivery. We will help wherever we can to assist with delivery and provide your tracking number on request but no responsibility for delivery can be taken.
In the event of non-delivery of an item we will launch and invetsigation and follow through for you.
This is why we track all of your parcels.
Be aware of companies that provide "free shipping" as the cost of shippping will be built into the product cost and it is very unlikely that tracking will be provided.
Shipping Times
Please Note Covid has caused extended shipping times we appologise for the delay
These are estimates supplied by Australia Post. We are based in Queensland Australia. This is a guide only.
All of our parcels have tracking labels for delivery within Australia. Insurance is not included . We advise you to opt for insurance if your parcel is over $100 in value.
Within Metropolitan areas of QLD
- Up to 2 days
To Rural locations within QLD
- 2 days
To Metropolitan areas within other states
-
2 - 4 days
To Rural areas within other states
-
3 - 4 days
To WA
- 5 - 7 days
Quoted in business days after posting.
Choosing method of postage.
The site will give you the choice of a number of options. The parcel size and weight is calculated by the website based on products chosen and will determine the options eg 500g satchel , 3 kg satchel etc.
Depending on your choice, delivery times will vary as will method of delivery ( eg delivery instructions , need for signature etc)
Regular parcel post
-
No signature required. Postman should leave a collection card if no-one is home when delivery is attempted
Regular parcel Registered Post
- Signature will be required on delivery
- Additional insurance costs $1.50 per $100 please contact us to arrange insurance
Express Post
- Covers 80% of Australian business, private and PO addresses.
- Additional insurance costs $1.50 per $100 please contact us to arrange insurance
- Next Day Delivery - you can find a list of next day delivery postcodes on the Australia Post website
Express Post Registered
- As per Express post with the addition of signature will be required on delivery
International Posting
Express Post International
- 3 - 15 working days dependant on destination and customs
- Loss and Damage is not covered
- Due to covid times may take longer
Insurance Costs additional AUD$9.60 first AUD$100 and AUD$2.50 for additional $100 components please contact us to arrange insurance
Standard Post International
- 8 - 20 working days dependant on destination and customs this is not trackable only signiture on delivery
- Loss and Damage is not covered
- Due to covid times may take longer
Insurance Costs additional AUD$9.60 first AUD$100 and AUD$2.50 for additional $100 components please contact us to arrange insurance
International Air Mail
- 10 - 25 working days dependant on destination and customs
- Loss and Damage is not covered
- Due to covid Times may take longer
Insurance Costs additional AUD$9.60 for the first AUD$100 and AUD$2.50 for additional $100.00 componants please contact us to arrange insurance
Insurance is available please contact us [email protected]
Please be aware that you may incur customs or import charges within your own country. These are not our responsibility and are not included in the cost of your order.
Please check the requirements for your country before ordering.