Privacy Policies & Legal Disclaimer

Pricing Policy

We aim to bring you the best exercisers at the lowest possible prices. If you see the same exerciser being sold online in Australia at less than our online price (including all p&p and other extra charges), please email us with details of the seller's website. We guarantee to meet this price. (Sorry, this promise can't apply to products being sold by adult shops.)

When making a claim under our pricing policy, please note that our Australian postage charge is also very low for registered post, and take this into account when comparing the total price you will pay. We have seen examples of products offered at 5 cents below our price, yet with a much higher postage charge that is not visible to buyers until they are well into the process of ordering.

Returns Policy

Read our Returns Policy here

Privacy Policy

Your privacy is important to us due to the nature of products we sell. All orders are sent in standard postal packagiing giving no indication as to what the parcel contains. The return address is our company name PFLEX Pty Ltd again, giving no indication of what the parcel may contain.

The charge to your credit card will also appear as PFLEX Pty Ltd so no-one will be able to see our brand name.

We understand that you may not want others to know that you have purchased a pelvic floor exerciser so we promise you that we will not give any of the information we obtain during the ordering process to anyone else.

You will only receive email newsletters from us if you choose to sign up via our website.

When you order online from us, we only know the name and address you give us for delivery, and your email address in case we need to contact you about your order. We know nothing about your credit card as that is handled by the eWay gateway.

If you prefer you can use our order form and pay with a money order.

We do not use tracking technologies, except for website visitors who arrive via paid Google Adwords. In the case of these visitors only, we use a temporary cookie to see which of our paid advertisements are most successful in reaching customers. Cookie data is anonymous and is never connected with a specific named website customer.

Privacy When Returning Phone Calls

We are a small business and it is not possible to staff our phone at all times. Our number 1300 763940 converts to an email so please leave a message and we'll call you back. We ask that you leave a phone number where you can RELIABLY be contacted and the best time to contact you ( this may be after hours which we are happy to do within reason) Our policy is to make two attempts to return your phone call. If we cannot reach you in two attempts, we shall assume you no longer need to speak to us.

In order to avoid waiting on return calls or if you do not hear from us ( as our attempts to contact you have failed), please email us with your question.
To protect your privacy, we do not leave messages on answering machines or voicemail unless you have specified we can in your message


The material presented on this website is intended as an information source only. The information is provided solely on the basis that readers will be responsible for making their own assessment of the matters presented herein and are advised to verify all relevant representations, statements and information. The information should not be considered complete and should not be used in place of the advice of a health care provider. Pelvic Floor Exercise does not accept liability to any person for the information or advice provided in this sheet, or for loss or damages incurred as a result of reliance upon the material contained herein. We believe that the products sold on this site are all safe to use as long as they are used in accordance with the manufacturers' instructions. Many people use these products very successfully without medical or health professional supervision, but any decision to do so is the user's own and Pelvic Floor Exercise assumes no responsibility for any problem that may occur as a result of using a product bought from us.

We refer to published medical research, but the information contained on this site does not constitute medical advice. Anyone seeking such advice should consult a doctor for medical advice and a physiotherapist for advice on pelvic floor exercising.

Where appropriate our products are either included in the Australian Register of Therapeutic Goods or have been assessed as not requiring inclusion.

Legal & Intellectual Property Protection

We hate to have to do it, but we vigorously pursue all breaches of our IP and copyright, with the support of specialist legal advice.

We have a number of strategies in place that allow us to monitor use of our content by other sites, and we have seen many blatant examples, both within Australia and internationally, of our original web content being copied without any reference to its authorship. That's bad enough if it's being used solely to inform the public. It's much worse when it's being done for commercial purposes. Basically it amounts to theft for personal gain, and we do not look on it kindly.

Please do not put us in the position where we have to ask our solicitors to write to you. It causes distress and embarrassment, and costs money for all concerned.

If you wish to use our web content please have the decency and courtesy to contact usfor permission and once gained, acknowledge the source of the article and provide a link back to this website.

Our media releases are available for use by legitimate media representativies and outlets only and are protected by our copyright for uses other than by legitimate media outlets. Legimate media outlets and representatives are most welcome to use any material from these releases. We appreciate you contacting us in order to ensure that releases you wish to use are still current. We expect that use of our media release content would include a reference to ourselves and contact details.

All other website content and useage is fully protected by our copyright and breaches will be pursued vigorously.

Our name and logo are Registered Trade Marks.

Online Shopping Terms of Use

Our Online Shop Terms of Use are stated in full on our Customer Service page. Click here to read our Online Shop Terms of Use.

Environmental Policies

We strive to do the right thing for the environment as well as for our customers. Wherever possible we use:

  • Paper made from recycled products
  • Recyclable packaging
  • Environmentally friendly inks and printing processes
  • Suppliers who have environmental policies in place
  • Local suppliers